- Appointment Request Form
- Intake Form
Please only complete this form if you are a new client with an appointment already scheduled. - Prepayment Form
- Scheduling & Cancellation Policy
- Accessibility
- COVID-19 Policy
For the quickest response, please use our Appointment Request Form or email us at bintouchmassage@gmail.com. You may also call us at (781) 400-1257, but we do not always have a representative at our front desk, so you will most likely be cued to leave a voicemail.
We will get in touch within three hours, during our regular business hours.
Our practice is primarily repeat clients; many of whom have standing appointments. To ensure that you receive your desired day and time, we recommend booking your appointment with as much notice as possible.
Our Locations
1233 Highland Avenue
Needham, MA 02492
180 Linden Street
Wellesley, MA 02482
Your Visit
Once in your private treatment room, the therapist will discuss options with you (full body massage vs. working on a few target areas, type of pressure desired, etc). They will then leave the room while you disrobe to your comfort level and lie down on the massage table under the linens. You will be draped during the entire session, except in areas where the therapist is working.
Please note: B In Touch is a professional Massage Therapy Practice. Draping is mandatory, for the safety and comfort of both client and therapist, and our therapists will not tolerate exposure, sexually inappropriate comments, or requests. We reserve the right to terminate any treatment session, with full payment, as we see necessary to ensure the safety and integrity of our work.
Your therapist is there to make you feel comfortable and relaxed. If you have any questions, feel free to ask before, during, or after your session! Some clients like to converse with their therapists during massages, some clients prefer to relax into the quiet; whatever your preference, we will take our cues from you.
After the session is over, your therapist will again leave the room, and wait for you in the waiting room.
Scheduling & Cancellation Policy
24+ hours notice is required to cancel/change an appointment.
We understand that life can be extremely busy ~ and we're thrilled that you reserve time with us to relax and de-stress!
If you need to cancel or reschedule your appointment, we kindly request that you do so with 24+ hours notice. The time slot that we reserve for you is yours alone, and we are often unable to re-book it if a client cancels last minute. If you need to cancel with less than 24 hours notice, notify us as soon as possible and we'll reach out to our waiting list (you can also send someone in your place, but we'd need to be notified ahead of time). If the time slot cannot be filled, you will be asked to pay for the session.
This policy does not apply if you (or a household member) are feeling ill or have an emergency. Please give us as much notice as possible so that we can re-fill your time slot, and please do not come into our office if you are not well.
Our sessions are scheduled back-to-back, so it is difficult for us to accommodate late arrivals. Please try to arrive a few minutes early for your massage, so that you receive your session in its entirety. Our practitioners will end sessions at the scheduled time.
Our appointment reminder emails and calls are a courtesy only; if you do not receive a reminder, please know that you are still responsible for keeping your appointment (and knowing its location).
We see clients by appointment only, and unable to accept walk-ins.
Thank you for your anticipated respect of our therapists' time!
Accessibility
Our two locations are both handicap-accessible, with accessible parking spaces, restrooms, and entrances. Our Needham office has a ground-floor entrance in the back of the building, and our Wellesley location has an elevator. If you need further special arrangements, please contact us directly so we can best accommodate your arrival.
COVID-19 & Illness Policies
The below polices are a response to the CDC's current guidelines, updated March 2024:
- If you've been exposed to COVID-19 but are testing negative, you are welcome to come in if your therapist is comfortable. Please disclose this information prior to your session. You may be asked to wear a mask.
- If you've tested positive for COVID-19, and have not had a fever in the last 24 hours, you are welcome to come in if your therapist is comfortable. You may be asked to wear a mask.
- If you are severely symptomatic, we kindly request that you stay home with your symptoms. This is true of COVID and all other contagious illnesses such as colds, flu, strep, etc.
- We continue to use air purifiers in each treatment room (as well as our reception areas), open windows whenever possible, and sanitize surfaces between sessions. Please help keep our staff and other clients healthy by doing your part!
If you have any questions or concerns, feel free to email us!